Frequently Asked Questions

Everything you need to know about your musical journey with Kala.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

What is your return policy for instruments?

We offer a 30-day return policy for most items. The instrument must be in its original condition and packaging to qualify for a full refund.

Do you offer a warranty on your products?

Yes, all Kala instruments come with a one-year limited warranty against manufacturing defects in materials and workmanship.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor its progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.